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  (1 reviews)  Add review
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Posted by Jemma Hemsted, 16-December-2004
Disgraceful! Before today I have often drunk and eaten here but after today I shall not consider it or recommend it to anyone! This morning I phoned the bar using the number from their website to make a lunch reservation only to arrive at lunch time to be told that I couldn't have made a booking as they don't accept bookings for less then 6 people! I explained to the man that I had called at 11:00 that morning and made a reservation but he was resolute that I couldn't possibly have spoken to anyone as they don't accept reservations for less then 6 people. I was now beginning to wonder if this man was a robot and hadn't yet completed his vocabulary module...... I asked him if he thought I was lying to which I got the same by now predictable answer of 'we don't accept...you get the picture I'm sure... There was no apology or any attempt to resolve the situation which left me feeling annoyed, hungry and less then valued as an existing customer. After returning back to the office I decided I would like to complain so I called the bar and happened to get the same man on the phone who proceeded to go through the whole process again not budging an inch or showing any sign of having any experience or knowledge of customer care. When he asked me who I had spoken to and I told him a lady he replied I could not have done as they do not have any female bar staff there, which I find it hard to believe especially as I did speak to a female. I asked him for the name of his boss to which he told me he is the boss and owns the bar, even worse! I do wonder how a man like this has managed to sustain an otherwise successful business with such an apparent disregard for his customers. I felt more angry at his attitude towards me then the fact that there had been a mistake, if he had apologised from the outset then I would have accepted this as an honest mistake and gone away hoping to return one day. Now?? Never!!
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